Welcome to Shana! Before you explore our offerings, please take a moment to review our simple terms and conditions.

General

Registration : When registering, provide accurate, current, and complete information. Update changes online or notify us via email promptly. Keep your account password secure. Report any security breaches or unauthorized account uses immediately.

Eligibility : By using our website, you confirm that you are eligible to make a purchase and abide by our terms.

Orders

Order Acceptance : All orders are subject to acceptance and availability. Items in your online shopping cart are not reserved until checked out.

Order Amendments and Cancellations : For security purposes, once your order is confirmed, our customer service is unable to make any changes. Our warehouse moves quickly to ship parcels promptly upon confirmation, making it challenging for our customer service team to accommodate order adjustments.

• In the event of an order cancellation, please be aware that we do not offer cash refunds. Refunds are provided in the form of store credit, valid for 30 days.

Payment

Payment Methods : We accept Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, debit cards, and other methods stated on our site. You confirm that the credit/debit card used is yours or authorized by the owner.

Secure Transactions : Our site employs Billplz, a secure online payment gateway, for all online banking transactions. We will take reasonable care to keep your order and payment details secure.

Transaction Confirmation : Upon successful payment, you will receive a confirmation email with details of your transaction.

Vouchers

Voucher Terms : Provided vouchers are non-transferable, cannot be combined with other codes or offers, and must be redeemed by the specified date if provided.

Store Credit – Coming Soon!

Store credit terms : Store credit can only be utilized by the account holder unless otherwise stated. They are non-transferrable in nature.

The validity of store credit is determined by the user’s account. Failure to utilize it within the specified timeframe will result in forfeiture unless otherwise stated. If the store credit was issued due to a return, please refer to the “Returns” section for more information on its validity.

Store credit is only applicable during checkout and must be inputted for validation. Each store credit voucher must be used within a single transaction; any remaining amount will not be refunded.

Store credit cannot be applied to Sale Items or used for the purchase of Gift Cards. Customers can track available store credit by logging into their accounts.

All unutilized store credit expires within the specified timeframe, up to a maximum of one year. Requests for time extensions will not be entertained.

Delivery

Order Processing : Orders will be processed and dispatched within 72 hours (3 working days) after payment receipt.

Delivery Times : Estimated delivery times are guides and commence from the order dispatch date. We are not responsible for delays caused by customs clearance processes at the destination.

Additional Information

Privacy : Your privacy is crucial; refer to our Privacy Policy for details on how we collect, use, and protect your information.

Modification of Terms : We reserve the right to modify these terms at any time, with changes effective immediately upon posting.

Contact Us : For questions or concerns, reach out to us at hello-shana@hotmail.com

Thank you for choosing us – We appreciate your business!